terms & Conditions

Every person attending requires a ticket to attend.

Children under 5 years of age are not permitted to attend.

Tickets are purchased from the iwannaticket ticketing agency.

iwannaticket are a seperate enitity from dubbo observatory. When you purchase a ticket online your bank statement will have iwannaticket referenced and not dubbo observatory.

Unsold tickets for the Night Sky & Telescope Viewing Session are sold at the door 15 minutes before the scheduled start time.
Other session types are sold online only.

There are a set number of tickets allocated for each session type. If the show is full, it will appear on the ticketing site as "allocation exhausted" or may not appear at all.

Before you purchase a ticket, please read the conditions for the session type you are buying as they have different programs and different cancellation policies. Cancellation policy is also listed below if you scroll down.

When your purchase your ticket ensure you enter a valid mobile phone number for the actual person attending. Please do not enter a landline number. we may need to contact you on the day if there is a change and we do this by sending a text.message.
You will receive an email from iwannaticket with your tickets attached. If you have any questions regarding your booking, please email peter@dubboobservatory.com Do not email iwannaticket, they may not get back to you for a couple of business days and they only pass that email to us then which maybe too late to answer your question.
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what too wear

The sessions are held outdoors. Please dress according to the weather conditions. In winter and sometimes in Autumn and Spring it can be very cold. Please wear lots of warm clothes. A beanie and a scarf can make a huge difference. Unfortunately we cannot provide any heating as the heating makes objects viewed through the telescope blurry. In the warmer months we can get some mosquitoes on dusk. Please wear shoes, long pants, and a long sleeve shirt. Apply an insect repellant to any uncovered areas before you come.
Please don't wear shoes that have flashing white lights. They look cool at night for your children but they interfere with other peoples viewing. When you look at a white light at night your vision is affected for 10 minutes. You will be asked to remove them if you bring them or we can put some tape on the lights..
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arrival

Please arrive before start time. Doors usually open 15 minutes before start time. unless we have had a problem setting up equipment or the previous session has run late.

When you park your car , please turn your lights off if facing the observatory. This will affect the viewing for the group currently running and hinders us from setting up and calibrating telescopes.

There is no smoking onsite including the carpark.

There is no need to print your ticket, you can show your ticket on your smartphone. Have it downloaded on your phone before you come as there maybe no phone reception from some phone networks.

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cancellations: for the Night Sky & Telescope Viewing Session and Late Show

If you decide to cancel , the person who purchased the tickets must email peter@ dubboobservatory.com to advise. Please type the number of tickets you are cancelling, and the ticket number.

do not email the ticketing agency as we wont receive the notification for several days aftewards and maybe too late to receive any sort of refund.

7 days notice is required if you want to receive a partial refund. The refund is the entry price minus the ticketing fee minus $5. e.g. if you purchased a ticket for $31.74 you would receive a $25 refund. Thius is done by bank transfer and we will need your bank details.

If less than 7 days notice is given to peter@dubboobservatory.com, a partial refund is only given if we can resell your ticket.

If you dont turn up on or before the scheduled start time, no refund is given unless we can resell your ticket. to people trying to purchase unsold tickets at the door.

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Cancellations for The Premium, Private, or Astrophotography sessions.

If you decide to cancel, a refund minus the ticketing fee is given if more than 7 days notice is given by emailing peter@dubboobservatory.com. Please do not email the ticketing agency as we wont recive the request until several days later and may be too late to issue a refund.

If less than 7days notice is given, a refund is given if we can resell your ticket.
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Moving your ticket to another session time.

We recommend you just cancel your booking and purchase a new ticket for the session you want.

If you want it moves, we can do this by issuing you a credit note number. You use that number to purchase a new ticket. You then dont have to pay again unless the session you are moving to is more expensive.
However the new ticket can never be refunded if you or we cancel. In this case we issue a new credit note number for you to purchase another ticket for a future session.

Note 7 days notice is required as in the cancellation policy above.
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cancellation by the observatory.
We may cancel the session for the following reasons
if it is raining at start time,
storms are in the area
Power outages
Tour guide is unwell
equipment failure

If we cancel the show, a full refund is given unless you have purchased your session with a credit note or gift certificate where we issue another a credit note for you attend another session in the future.

The decision to cancelis usually made at strat time as far as rain and storms go. If you are catching a taxi, best to ring before you leave your motel if it looks like rain, as a taxi fare is expensive.

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Cloudy nights
for the night sky & telescope viewing / late show.

We try and show you as many objects as we can through our telescopes. The number we show does depend on how much cloud is around.
Obvously the clearer the night the more we see, the more clouds around the less we see.
We provide a weather forecast on our home page for tonights session. We will provide an estimate on the percent cloud cover expected. This is just a guide as it is hard to predict and can often be incorrect.

If we cant show you anything through the telescopes, we do our extended presentation instead, usually indoors. We organise a 50% refund of the entry price at the end of the session. This is usually done by bank transfer. The ticketing fee is not refunded. e.g. if you purchased a ticket for $31.74, a $15 refund is given.
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Cloudy Nights
for the Premium Session / Private session / astrophotography session.

If it is mostly cloudy we cancel the session, and issue you a full refund.

We try and notify you by text before hand, however if the cloud has rolled in late, or we are busy with a session before we may not advise until you arrive.
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pets

Pets are not permitted into the sessions unless the pet is for a disability. If you leave becasue you cannot bring your pet in, no refund is issued unless we can resell your ticket.
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Please keep children with you at all times during the show. Please make sure they dont handle the telescope, eyepieces or move step ladders. The telescope are delicate and easily moved and if they ae moved the telescope is out of action meaning everyone in the show sees a lot less objects.

Do not use any white lights or look at your mobile phone screen . This affects your viewing and othe rpeople as well. We have red lights around which dont affect your night vision.

If you bring a canon or nikon DSLR camera we can take 1 photo through the telescope at the end of the show. We take a picture of a nebula unless the Moon is up, then we take a photo of the Moon. You must know the settings on your camera . Exposure time, ISO setting, live view, magnifying the live view. It can take a photo without the lens attached. If you dont know how to change these settings we may run out of time to take your photo as we have to start the next show on time.
For the premium session we take 4 photos for you of nebulae or star clusters.